Business Travel Terms and Conditions

1. Contract:

These are the terms on which we will make a booking for your travel requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) as your agent, or other supplier(s) (e.g. in accordance with your instructions under the service we provide to you,) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your trip with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The provision of services by the principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them. Our Terms of Business are governed by Scottish Law and the jurisdiction of the Scottish Courts. You may however, choose the law and jurisdiction of England or Northern Ireland if you wish to do so. All travel arrangements which we provide, or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it. The contract should allow for the booking of more than one trip over a period of time.

2. Booking Details:

When a booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Any changes to these details will incur the charges stated below. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Full details of our data protection policy are available in our Privacy Policy link 


3. Payment:

Payment is due on the 15th of the month following the date of the invoice.

If you fail to make a payment due to us under this agreement by the due date then, without limiting any other remedies available to us, you shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgement. Interest under this clause will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.

You are responsible for paying, in full, all sums payable to the supplier for the Services requested by you. If full payment of such sums is not received by the applicable balance due date, we will notify the supplier who may cancel your booking and charge the cancellation fees set out in the supplier’s terms and conditions.

Any and all monies paid to us, which are duly payable to the supplier of the Services in accordance with this Agreement, are held by us on your behalf until they are paid to the supplier or principal in question.

4. Cancellation and Amendment:

Any cancellation or amendment request must be advised as early as possible. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements).

Cancellations can only be accepted in accordance with the terms and conditions of the supplier concerned, the principal(s) or supplier(s)supplier may charge the cancellation or amendment charge showing in their terms and conditions. It is your responsibility to pay any such cancellation charges as applied by the principal(s) or the supplier(s).

If, as part of any amended or cancelled services, the supplier offers alternative arrangements or a refund, the you must let us know whether it wishes to accept the alternative arrangements within the time frame we stipulate. If you fail to do so the supplier is entitled to assume that it wishes to receive a full refund. We accept no liability for any changes or cancellations made to your arrangements by the principal (s) or other supplier(s) under your contract with them.

5. Insurance:

Kenneth Macleod Travel do not provide travel insurance.

It is your responsibility to ensure that the insurance it purchases is adequate and appropriate for its particular needs. If you choose to not purchase adequate insurance, neither we nor the principal(s) or supplier(s) will have any liability in any circumstances for any losses arising, in respect of which insurance cover would otherwise have been available.

6. Financial Protection:

All the package holidays we sell come with protection for your money. Package holidays are protected by the package organiser and we will provide you with their confirmation and the tour operator ATOL certificate.

7. Delivery of Documents:

All documents (e.g. invoices/tickets/Insurance policies) that require to be posted will be sent to you by First Class post or by email. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you. You can also ask us for delivery by other means (this may incur a fee)

8. Passports, Visas and Health:

We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. Neither we nor the principal(s) or supplier(s) accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date. Please take special note that for all air travel within the British Isles, airlines require photographic identification of a specific type. Please ask us for full details. We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.

9. Final Travel Arrangements:

Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

10. Complaints:

Because the contract(s) for your travel arrangements is between you and the principal(s) or supplier(s), any queries or concerns relating to the travel arrangements should be addressed to them. If you have a problem whilst overseas, this must be reported to the principal/supplier or their local supplier or agent immediately. If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal/supplier. You will see the name and address plus contact details in any confirmation documents we send you. We will of course assist you with this if you wish – please contact us. If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA’s ADR scheme, approved by the Chartered Trading Standards Institute, see You can also access the European Commission Online Dispute (ODR) Resolution platform at This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved

11. Termination:

We may terminate this Agreement immediately on written notice if:

You fail to make any undisputed payments in full to us, when due under this agreement and you have failed to remedy this non-payment within a period of 30 days.

Either Party may terminate this Agreement immediately on written notice to the other Party if the other Party becomes bankrupt, or insolvent, or unable or unwilling to pay its valid debts as they fall due, or suspends or ceases to carry on its business.

12. General:

This agreement shall constitute the entire agreement between the Parties and any other terms, conditions, performance criteria, guarantees or prior representations whatsoever (whether written or oral) shall be of no effect unless expressly incorporate herein. Each Party acknowledges that it has not entered into this Agreement in reliance on any statement or representation of the other Parties except to the extent that such statement or representation has been incorporated in this Agreement.

If any provision of this Agreement shall be found by any court or administrative body of competent jurisdiction to be invalid or unenforceable the invalidity or unenforceability of such provision shall not affect the other provisions of this Agreement and all provisions not affected by such invalidity or unenforceability shall remain in full force and effect. Both parties agree to attempt to attempt to substitute for any invalid or unenforceable provision or enforceable provisions which achieves to the greatest extent possible the economic, legal and commercial objectives of the invalid or unenforceable provisions.

13. Service Charges:

In certain circumstances we apply a service charge for the services we provide. 

13. Transaction Fees:

From 01 January 2019

  • Hotel (prepaid) No charge
  • Hotel (billback) £10
  • Rail/Car Hire/Ferry/Visa-Passport £10
  • Domestic Travel £15
  • European Travel £25
  • Long haul (Economy Class) £75
  • Long haul (Business Class under £2000) £100
  • Long haul (Business Class over £2000) £200